---
title: FAQ and Troubleshooting
description: "## Nothing shows on the public pages Tick **Public** on the Study screen and save, then publish the draft pages. Records inside the living-person window, records linked to a living or unfindable person, and undated records with no person link…"
url: "https://www.ancestorpress.com/docs/ops-faq-troubleshooting/"
updated: "2026-09-11"
category: "AncestorPress One-Place Studies"
---

# FAQ and Troubleshooting

## Nothing shows on the public pages

Tick **Public** on the Study screen and save, then publish the draft pages. Records inside the living-person window, records linked to a living or unfindable person, and undated records with no person link are hidden by design - see "Living-Person Privacy". If page links 404, go to **Settings → Permalinks** and click Save Changes.

## My import came in undated

The file had no date column, or it was not matched. For a single-date source such as a census, set **Date all rows as** before importing. Undo the record set, fix the matching or the date, and import again.

## Dates look wrong after an Excel export

Excel sometimes exports dates as bare numbers. Tick **Excel date numbers** in the matching step and they are read as dates.

## Two places have the same name

That is allowed: places are nodes in a hierarchy, so a High Street in one hamlet and another in the next are separate places under separate parents.

## Can I run more than one study?

One place study per WordPress site, in every edition. Use another site or a multisite subsite for another place.

## Will it change my data?

Never. Names, dates and places are stored exactly as recorded; standardised values are kept separately and stay correctable. Importing never merges or overwrites.

## Where do I get support?

Free users: the [support forum on WordPress.org](https://wordpress.org/support/plugin/ap-one-place-studies/). Pro licence holders: the [AncestorPress support desk](https://bwtlsupport.com/ancestorpress-one-place-studies/). Ideas and requests: the plugin's [Future Direction page](https://www.ancestorpress.com/ap-one-place-studies-wordpress-plugin/future-direction/).