---
title: FAQ and Troubleshooting
description: "## My archive pages are blank or missing Choose the tree to publish on the **Dashboard** tab, and publish the draft pages the plugin created. If page links 404, refresh permalinks: **Settings → Permalinks**, then Save Changes. ## A GEDCOM…"
url: "https://www.ancestorpress.com/docs/fa-faq-troubleshooting/"
updated: "2026-08-30"
category: AncestorPress Family Archive
---

# FAQ and Troubleshooting

## My archive pages are blank or missing

Choose the tree to publish on the **Dashboard** tab, and publish the draft pages the plugin created. If page links 404, refresh permalinks: **Settings → Permalinks**, then Save Changes.

## A GEDCOM import failed or lost accented names

Export from your genealogy program again choosing **UTF-8** encoding. For very large files, ask your hosting company to raise the upload limit.

## A living relative is showing - or one is hidden that should show

Visibility follows the living/private flags on the record, from your GEDCOM or set on the People tab. Anyone flagged living or private is never rendered to visitors; this cannot be switched off (see "Living-Person Privacy").

## Can I publish more than one tree?

The free version publishes one tree at a time - changeable at any point on the Dashboard tab. Publishing several trees together, with a visitor tree switcher, is part of Pro.

## Does it work with AP Family Trees?

Yes - they share one data core. Import in either plugin and both publish the same people. Run Archive on its own or alongside Trees.

## Where do I get support?

Free users: the [support forum on WordPress.org](https://wordpress.org/support/plugin/ap-family-archive/). Pro licence holders: the [AncestorPress support desk](https://bwtlsupport.com/ancestorpress-family-archive/). The in-plugin **Help** assistant answers locally when an AI provider is configured in WordPress (7.0+), or via the optional support service.